Accessibility Statement

Last updated · May 2026

Pelagio is committed to making the Service usable for everyone, including people who rely on assistive technology. This statement describes our conformance goals, known limitations, and how to report accessibility issues.

Conformance target

Pelagio aims to conform with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, published by the W3C Web Accessibility Initiative. We treat WCAG 2.2 AA as the baseline for new work and progressively improve existing surfaces toward the same target.

Measures we take

Designing components with sufficient color contrast and clear focus states.
Building keyboard-navigable interfaces and visible focus rings on interactive elements.
Providing text alternatives for non-text content and accessible labels for form controls.
Using semantic HTML and ARIA only when semantics alone are insufficient.
Reviewing new screens with automated tooling (axe) and manual keyboard and screen-reader testing.
Including accessibility checks in our code-review and release process.

Known limitations

We are working toward full WCAG 2.2 AA conformance and acknowledge that some areas of the Service do not yet meet the target. We track known issues internally and prioritize fixes that affect critical user flows such as sign-in, booking, and checkout. If you discover a barrier that is not listed below, please contact us so we can investigate.

Compatibility

We test the Service with current versions of major browsers (Chrome, Safari, Firefox, Edge) and with the most widely used screen readers (VoiceOver on macOS and iOS, TalkBack on Android, NVDA and JAWS on Windows). The Service may not function correctly with browsers more than two major versions out of date.

Feedback and contact

If you encounter an accessibility barrier or have suggestions, please email accessibility@pelagioapp.com. Include the page or feature, the browser and assistive technology you are using, and a brief description of the issue. We aim to acknowledge accessibility reports within five business days.

Formal complaints

If a response from accessibility@pelagioapp.com does not resolve your concern, you may file a complaint with the relevant national or state authority responsible for accessibility, including state attorneys general in the United States.