Questions, answered.

$49 a month, or $490 a year — two months free. There is one plan, and it includes everything: unlimited classes, instructors, and clients. Every new studio starts with a 30-day free trial.

You get the full app free for 30 days. If you don't cancel at least 24 hours before the trial ends, your subscription starts at the monthly or annual price you picked. Cancel any time before then and you are not charged.

The subscription is an in-app purchase, so you start it inside the Pelagio app on iPhone and it is billed to your Apple Account. It renews automatically until you cancel, which you do in your Apple Account settings — not in Pelagio. Apple handles refunds for subscription charges.

3.4% + $0.15 per card payment, with card processing included — there is no separate processor bill. It is separate from the subscription, and you only pay it when a client pays you.

No. Founding studios keep the terms they joined on — no subscription, and a 1% platform fee on payments on top of card processing.

Full export (CSV + JSON) is available any time. If you close your account we keep your data for 90 days and then delete it permanently.

We do the migration for you, free. We'll run a dry-run first and keep you posted at every step.

Open the Pelagio app, tap Sign in, then Forgot password, and enter the email on your account. We'll send a reset link. If it doesn't arrive within a few minutes, check your spam folder or email support@pelagioapp.com.

Payments for classes, memberships, and packages are processed securely inside the app, and your receipts and payment methods live in Settings → Billing. Refunds are handled by your studio — each studio sets its own refund and cancellation policy. If you need help reaching them, email support@pelagioapp.com.

First make sure you're on the latest version and restart the app. If the problem continues, email support@pelagioapp.com with your device model, OS version, and a short description of what happened, and we'll help you sort it out.